Why Your Hisense TV Won’t Connect to Wi-Fi and How to Finally Fix It

December 6, 2023

Affiliate Disclaimer: SmartTvs is supported by its audience. If you purchase through links on our site, we may earn an affiliate commission at no additional cost to you!

Having trouble getting your Hisense TV connected to Wi-Fi? You’re not alone. Connectivity issues are common, but they can be frustrating when you just want to stream your favorite shows.

If your Hisense TV won’t connect to Wi-Fi, issues like a Hisense Roku TV black screen or Hisense Roku TV not turning on could also be preventing connectivity. Start with a basic power cycle tip for Hisense TVs before troubleshooting further.

After troubleshooting this with numerous models, I’ve put together this comprehensive guide on getting your Hisense TV back online. We’ll cover the likely culprits, step-by-step troubleshooting, reset tips, and when to call in the pros.

Common Causes of Hisense TV Wi-Fi Connectivity Issues

Before we dig into fixes, understanding what’s causing your Hisense connectivity problems will help narrow down solutions. Here are the most common culprits:

  • Outdated firmware – If your TV firmware is not up-to-date, it can cause compatibility issues with routers.
  • Wi-Fi signal interference – Nearby electronics can interfere with signals. Placement and dual-band routers can help.
  • Incorrect network settings – Issues like incorrect passwords or IP/DNS settings will prevent connectivity.
  • VPN conflicts – Connecting your TV to a Virtual Private Network can complicate access.
  • Hardware failure – In rare cases, the internal wireless card may have failed.

Pinpointing the cause will steer you toward the right troubleshooting steps below.

Step-by-Step Guide to Getting Your Hisense TV Back Online

I’ll walk you through a progressive series of tips ranging from quick fixes to advanced troubleshooting. We’ll start simple:

1. Power cycle your TV, modem, and router

The “turn it off and back on again” trick works more often than you might expect. Unplug all devices for 60 seconds before restarting. This discharge routine flushes any software glitches impeding connectivity.

Still won’t connect? Don’t stop there…

2. Check Wi-Fi network health

Before diving back into your TV settings menu, rule out network-wide problems:

  • Run internet speed tests on phones/computers using the same network. This verifies the issue is isolated to your TV.
  • Try connecting your TV to a mobile hotspot if available. Failing to connect points to a TV software or hardware flaw rather than the network.
  • Verify the modem and router connections didn’t come loose. Also check indicator lights for problems.
  • Temporarily move the router closer to your TV to improve signal strength.

Once major networking problems are ruled out, it’s go time for TV troubleshooting.

3. Update Hisense TV firmware

Outdated firmware can obstruct otherwise capable Wi-Fi connectivity.

  • Navigate to “Settings” then “Device Preferences” on your remote.
  • Select “Check for Updates” followed by “Auto Firmware Update” to get the latest firmware applied.
  • Still won’t connect after updating? Factory reset the TV before further troubleshooting.

Updating your firmware rules out software being the culprit, but if problems persist after the latest update a factory reset on your Hisense Smart TV gives the nuclear option a try.

4. Double check Hisense TV network settings

  • Return to TV “Settings” then “Network” followed by verifying these details:
    • The correct Wi-Fi network name
    • A valid network password
    • DHCP enabled for automatic IP addressing
    • Valid DNS server assigned
  • Toggle between automatic and manual DNS settings if the auto option fails.
  • Also try factory resetting network settings via “Reset Network.”

Cleaning up IP and DNS should get even stubborn Hisenses behaving. If not, it’s time for extreme measures before calling in reinforcements.

5. Perform a factory reset on your Hisense Smart TV

Reverting all software back to a clean slate often resolves connectivity quirks and glitches.

  • Access “Settings” then “Device Preferences”
  • Choose “Factory Data Reset” to wipe the slate clean.
  • Next choose “Erase Everything” to confirm the reset. Be patient; this process takes time.
  • Once restored to factory settings, retry Wi-Fi setup.

6. Use a wired Ethernet connection

As a last ditch effort before replacing internal wireless components on your Hisense, use an Ethernet cable for wired connectivity instead of Wi-Fi. This universal remote for Hisense TVs also includes handy shortcut buttons for input switching.

When Do I Call Hisense Support About My Connectivity Challenges?

If you’ve worked through all troubleshooting tips above with no luck getting your TV hooked up via Wi-Fi or wired connections, it’s time to call in reinforcements.

Reach out to Hisense tech support at 1-888-935-8880. They’re available Monday through Friday from 9 AM – 9 PM EST. Weekend support is also available 9 AM – 6 PM EST Saturday and Sunday.

Before calling, compare specs and ratings against competitors like Vizio vs Hisense TVs to make sure you purchased the right model for your needs.

Other common connectivity issues stem from similar Wi-Fi pairing problems with TCL Roku TVs, Samsung Smart TVs, and even LG webOS TVs. Many troubleshooting tips apply across brands.

I hope this guide serves you well resolving Hisense TV wireless connectivity struggles once and for all. Drop any remaining questions in the comments below!