HBO Max App keeps Crashing? – Fixed In 2024

December 2, 2023

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Why is Your HBO Max App Crashing?

It can be a bit of a downer when you’re trying to unwind after a long day, and your HBO Max app suddenly crashes. It’s important to understand what might be causing this and how to fix it.

Understanding App Crashes

Causes of App Crashes

App crashes can be frustrating and often happen due to a variety of reasons such as software glitches, poor internet connection, or compatibility issues.

A Deep Dive into HBO Max App

HBO Max is a popular streaming service, but like any other app, it can experience problems.

Benefits of HBO Max App

Streaming Features

HBO Max offers a wide variety of content including exclusive series, movies, and more. You can also download content to watch offline.

User Interface

The user interface is designed to be user-friendly, ensuring a smooth streaming experience for users of all tech levels.

Common HBO Max App Issues

From time to time, users might encounter issues such as crashes, buffering, or login issues.

Why is Your HBO Max App Crashing?

Understanding why your HBO Max app is crashing can help you determine the appropriate solution.

Possible Reasons for HBO Max App Crashes

Internet Connectivity Issues

A weak or unstable internet connection could be one reason your HBO Max app keeps crashing.

Device Compatibility Issues

If your device is outdated, it might not be compatible with the latest version of the HBO Max app.

Software Glitches

Like any other software, the HBO Max app might have bugs that cause it to crash.

Solutions to Use if Your HBO Max Keeps Crashing

This part will explain the steps you should take if your HBO Max keeps crashing. So, go ahead and try these solutions.

Also, are you having trouble streaming HBO Max on PS5? Let’s figure out how to properly install HBO Max on PS5 and quickly fix common HBO Max problems.

01. Check the Servers of the HBO Max Service

The first solution is to check HBO Max servers. You may experience various issues associated with HBO Max when its servers are down or have other issues.

You should remember that HBO Max is an online service, so there can be some issues with its connection.

You should, therefore, find a way to check the servers. There are third-party websites you can use to check the status of the servers. If the servers are down, all you need is to wait until they fix it from their end.

If there’s nothing wrong with their servers, follow the steps below to overcome it.

Check the Servers of the HBO Max Service

02. Try to Watch a Different Show

Assume that HBO Max freezes up in the middle of an episode. In that case, it could be because the show or movie you’re trying to watch isn’t accessible or is faulty.

You may verify this by returning to your media library and randomly playing a TV show or a movie. You will then see if this causes the mobile app of HBO Max to freeze. If other movies on HBO Max are playable, then the issue is particular to those shows.

If your HBO Max is not working on Samsung TV, here’s a comprehensive guide with every possible reason and practical solution for you to try.

03. Log Out and Log In to the Account

If you’re having trouble with your account, try logging out of the current session and back in again. There may have been a momentary issue with HBO Max, and restarting your session should solve the issue.

Mentioned below is how to do that.

  • First, you should open HBO Max on the device you usually access the profile.
  • Then, you should go to “Settings” and move all the way to its bottom.
  • As the final step, tap on the option “Sign Out.” That will stop the session.
Sign Out HBO Max
  • Wait for two minutes at the least.
  • Then, log in to the account.

Now, you should play a different movie (a randomly picked one) to see if it works. If the HBO Max app keeps crashing, proceed to the next solution.

04. Reset the Internet Connection

To stream HD content on HBO Max, a connection speed of at least 5 Mbps is required. Does your HBO Max app on the device keep crashing? If so, it could be a sign of a slow or shaky network connection.

You may verify this by checking your current download and upload speeds on If you’ve determined that your internet connection is malfunctioning, try restarting your router to reconnect to your ISP.

Reset the Internet Connection

After you’ve finished, run the speed test again, then see if your network is now delivering the data as promised.

If that’s the case, you should get in touch with the provider’s support staff. If your Internet speed is less than 5 Mbps, though, you may want to look into a speedier package.

Check Speed on

05. Turn Off VPN

VPNs are a type of third-party service that encrypts your online traffic and conceals your true location. So, intruders and ISP censorship won’t find it out. They replace your real IP with a fake one and scrub sensitive private data.

However, not all VPNs are created equal, and some may actually slow down your network. If you’re having trouble loading HBO Max, disconnecting from your VPN is likely the problem.

Turn Off VPN

However, there are alternative services you can use instead, like NordVPN. When comparing virtual private networks, NordVPN stands out for its ability to safeguard your connection without slowing it down.

06. Clear the App Data of Your HBO App

If you’re using an Android smartphone and HBO Max keeps crashing, you can try wiping the app’s data. Doing so will restore the program to its original settings, removing any tainted data from your computer.

  • Access “Settings” of the device and then go to its “Apps.”
  • Then, you should go to “HBO Max.” Select “Storage.”
  • Then, hit “Clear Data.”
Clear HBO App Data

Once you have cleared your app data, log in to the profile. You can then play any random show. After that, you should see if the app will crash.

07. Update Your HBO Max

The HBO Max app receives regular updates to fix any bugs or usability issues that may arise. It also offers enhancements that will make your time with HBO Max faster and more enjoyable.

If HBO Max keeps crashing, you can try to update the app to see if that helps.

On Android Devices

  • Go to “Google Play” and select “Profile.”
  • Select “My Apps and Games.”
  • Select “HBO Max.”
  • Select “Update.”
Update Your HBO Max on Android

On iOS Devices

For iOS users, you should follow the steps that are mentioned below.

  • First of all, you should go to the home screen of the device and go to the “App Store.”
  • After that, you should select “Profile.”
  • Then, you should see an option called “HBO Max.” Then, you should press the option called “Update,” and that will start the downloading process.
Update Your HBO Max On iPhone

08. Perform a Reinstallation

If you were not able to fix the issue and your HBO Max app keeps crashing, try a reinstallation. Such practice should be the solution if your app is corrupted severely.

The following are the instructions to perform if you want to reinstall the HBO app.

On Android:

  • First, you should open HBO Max on your device.
  • After that, you should press the app icon and hold it to see a different screen.
  • After that, you should tap the option “Uninstall.” That should delete your HBO Max app.
  • As the final step, let’s go to the Play Store and reinstall it.
Perform a Reinstallation

On iOS:

  • First, you should find HBO Max on your device.
  • Tap and hold the app icon and access the options menu.
  • Now, you should press “Remove App,” and that will uninstall your HBO Max app.
  • As the final step, you should access “App Store” and install the same app again.
Reinstall HBO Max on iOS

Visit their Help Center to learn how to install the HBO Max app on your device. After reinstalling HBO Max, go to the option called “media library.” Then, you should try playing a random program to see if the program will crash again.

09. Report Problems to the HBO Max Customer Care Team

You’ve tried all possible avenues for fixing HBO Max at this time. Assume that you are still having trouble after trying the aforementioned steps. In that case, you should go on over to the help center of HBO Max and submit a ticket.

Report Problems to the HBO Max Customer Care Team

So, what’s the best approach if you’re having trouble with HBO Max? You may provide information about your account and the model of the streaming device you’re using. In addition to that, you should define the specific series you’re trying to watch.

Also read: How to Get HBO Max on LG Smart TV?


Why does my HBO Max app keep crashing?

It could be due to internet connectivity issues, device compatibility problems, or software glitches.

How can I fix my HBO Max app crashing issue?

Try checking your internet connection, updating the app, clearing the cache and data, updating your device software, or contacting customer support.

Is my device compatible with HBO Max app?

Most modern devices are compatible. However, if your device is quite old, it might not support the latest version of the HBO Max app.

What should I do if my HBO Max app crashes during streaming?

Try the quick fixes first. If the issue persists, try the long-term solutions or reach out to customer support.

Will updating the HBO Max app fix the crashing issue?

Updating the app can resolve many issues, including crashes. However, if the problem persists, try other solutions.


So, that’s basically everything we should mention about fixing issues related to HBO Max.

Leave a message below if you have any questions or concerns, and we’ll try our best to respond. We’ll answer your questions at our earliest convenience and explain what to do if your HBO Max keeps crashing.