HBO Max Not Working on Samsung TV – 10 Solutions!

December 24, 2023

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If your HBO Max is not working on Samsung TV and you are looking for a solution, here’s a comprehensive guide.

It explains every possible reason and practical solution to try if your HBO Max is not working on Samsung TV.

Why is HBO Max Not Working on Samsung TV?

Trouble accessing HBO Max on a Samsung TV stems from a lack of a stable internet connection. If the internet stops working, try restarting your router and modem.

It’s also possible that the TV and the app are experiencing a shortage problem at the moment. If the respective Samsung TV is acting up, performing a restart on the device can help.

Besides, if you are curious about how to get HBO Max on LG Smart TV with ease, in this article, we have several ways to help you watch HBO Max on LG TV.

Fixing HBO Max Not Working on Your Samsung TV

Mentioned below are the solutions you may use if your HBO Max is not working on Samsung TV.

Also, here, let’s learn how to add HBO Max to Hulu, as Hulu and HBO joined forces for a new service that offers more of the shows you love.

01. Check for Service Interruptions

In an ideal universe, all streaming services would always be accessible. There were no power outages. We experienced zero disruptions in service. We can watch as much as we want without interruption.

That simply cannot be true. There are times when streaming services face technical difficulties. Also, HBO Max doesn’t come with any difference in that regard.

In particular, given that they have more than 75 million paying customers (subscribers) already. In just two short years since its inception. More users mean more work for the app’s backend servers. That said, if your HBO Max doesn’t work as expected, you should try the following solutions.

First, you should check if there’s an issue on their end (app). You can even try to stream using the official website of HBO Max as a solution. If not, you may use the app using a smartphone or even a laptop.

If that doesn’t work with any of those devices, there might be an issue. You should also check if HBO Max is down using the following websites.

So, if the website is down, you should wait for some time until they fix the error. Usually, they fix such outages at their earliest.

02. Check if There’s Something Wrong with Your Network

HBO Max suggests a speed of 5 Mbps or more for HD streaming (HD). The 4K resolution of Ultra HD requires a speed of at least 50 Mbps.

Since the year 2022, they no longer have the SD option available to them. So, if you’re having trouble streaming, it’s probably due to network congestion.

Check the Speed of Your Internet Connection

One of the most important things to do in this case is to check the actual speed. Mentioned below is how to do that.

  • Go to the home page of Google and type “Speed Test.”
  • You will see a box called “Run Speed Test.”
  • Hit that button and see if it works.
  • If the connection is slow, just power cycle the modem and the router. That means you should unplug them from the power source and plug them back after 30 seconds.
Check the Speed of Your Internet Connection

Then, open the HBO TV app again and see if it works.

By the way, if you wonder how to get Crunchyroll on Samsung TV, don’t worry, as this article covers seven different methods to accomplish this task without much hassle.

03. Reset the Network Connection of Your Samsung TV

If that doesn’t work, try to reset the network connection. Mentioned below is how to reset the network connection of your Samsung TV unit.

  • First, you should click the “Home” button on the remote and select “Settings.”
  • Then, go to “General.”
  • After that, click on “Network.”
  • Select Reset Network.
Reset Network
  • Click “Yes” to confirm.
Reset the Network Connection of Your Samsung TV
  • Wait for the process to be completed.

If the connection is reset, you can see a confirmation message. Click on the button called “Network Settings.” After that, you should follow the steps below to establish a network connection again.

  • You’ll be given the option to select the type of network.
  • Select the option “Wireless.”
  • Look for the home network and then click on it.
  • Enter the password and hit OK.

04. Use a Power Cycle on the Samsung TV

Perhaps the Samsung TV is malfunctioning. This is why your HBO Max didn’t work.

There’ll always be the occasional period of malfunction with any Smart TV. And “power cycle” is the most convenient option. 

However, Samsung uses a power cycle that has been “modified.”

This is different from regular switching on and off. That is specifically because this method drains any of the power stored in the TV.

Mentioned below is how to perform a power cycle.

  • Unplug the TV unit from its outlet.
  • Press the built-in power button on the TV and hold it for about 15 seconds.
  • Now, plug the device into the outlet.
Power Cycle on the Samsung TV

Check HBO Max not working on Samsung TV even after this fix.

05. Clear the Cache of Your HBO Max App

Every app on a smart TV, like Samsung TV, uses a cache to store data temporarily.

Cache files on HBO Max store information on your most recent searches. What I’ve been watching lately. The films or TV shows that you started but had to stop watching halfway through. Caching data helps programs run more quickly.

However, cache files may also become corrupted on occasion. Plus, it might make apps unusable. Clearing the HBO Max cache is one solution to this problem.

This is exactly how to do that.

  • Hit the “Home” button.
  • Select “Settings.”
  • Go to “Support” > “Device Care.”
  • Go to “Manage Storage.”
  • Select the app “HBO Max.” Then, you should click on “View Details.”
  • Select “Clear Cache.”
  • Tap “Close Button.”
  • That’s it.

06. Clear the App Data of HBO Max

What if the previous solution didn’t work for you? And what if HBO Max not working on Samsung TV after all those attempts? Well, let’s go ahead and clear the app data of your HBO Max app.

Basically, this is more of a reset of your app. So, you will have to enter the details after clearing the app data.

Here’s how to do that.

  • Pick your Samsung remote up and hit its “Home” button. Then, you should select “Settings.”
  • Select “Support.”
  • Select “Device Care.”
  • Tap on “Manage Storage.”
  • Go to the “HBO Max” application and select “View Details.”
  • Select “Clear Data.”
  • Then, select “Close,” and that’s it.

07. Install Any Available Updates

It’s always better to install updates available for your HBO Max app. In general, they offer various updates from time to time.

These updates increase the overall security of the app and even fix most of the bugs. The good news is that the process of updating is very easy.  

Manual Update

  • Press the “Home” key on the remote of your Samsung TV and select “Apps” to proceed.
  • Click on “Settings.”
  • Select the app (HBO Max) to see the options.
  • Go to “View Details” by scrolling down.
  • You are supposed to see the “Update” button if it has any available buttons. Tap it to proceed.

Automatic Updates

  • Select the “Home” key on the remote and go to “Apps.”
  • Go to “Settings.”
  • Select “Auto Updates.” Toggle that button to “On” mode.
Install Any Updates That Are Available

This should fix the issue if updates are the cause.

08. Update the Firmware of Your TV

If you still experience HBO Max not working on Samsung TV error, try a firmware update. Mentioned below is how to do that.

  • Hit the “Home” key on the remote and select “Settings.”
Samsung TV Settings
  • Go to “Support” and click on it.
  • Select the option called “Software Update.”
Samsung TV Software Update
  • Select “Update Now” if it is available.
Update the Firmware of SamsungTV

Now, the download should start. Samsung TV will reboot more than once. Apart from that, you can even go for automatic updates.

Follow the same steps until you reach “Software Update.” Then, select “Auto Update” instead of “Update Now.” That’s it.

09. Delete the HBO Max App and Reinstall It

If none of the options have worked so far, you may delete your HBO Max app and reinstall it. This will solve potential errors related to the file’s installation.

Here’s how to do that.

  • Select the “Home” button using your remote control.
  • Go to the “HBO Max” application.
  • Hit down the arrow so you can see the menu.
  • Choose “Delete.”
Delete the HBO Max App
  • Confirm the action.

Just proceed with a power recycle.


  • Hit the “Home” button on the remote and go to “Apps.”
Apps on Samsung TV
  • Select a search option that appears as a magnifying glass.
Select a search option
  • Enter the text “HBO Max.”
Enter the text "HBO Max."
  • After reaching the app, hit “Install.”
Install HBO max
  • Once you have done that successfully, tap “Open” so it opens the app.

10. Reset the “Smart Hub” Option of Your Samsung TV

Smart Hub is the menu that drives Samsung’s operation. So, if there’s something wrong with this Smart Hub, you should reset it and see what happens.

Resetting will bring your Samsung TV app to the default, standard settings. And the app is supposed to work fine.

  • First, you should hit the “Home” button and then select “Settings.”
  • Select “Support” and tap on “Device Care.”
  • Select “Self-Diagnosis.”
  • Select the option called “Reset Smart Hub.”
  • Enter the PIN. The default one is 0000.
Reset Smart Hub

Perform a factory reset if none of the above options have worked. You can do it by using the following steps.

  • Go to “Settings” and select “General.”
  • Select the option “Reset.”
  • Enter the PIN.
  • Select OK.
Reset the "Smart Hub" Option of Your Samsung TV


Why does HBO Max not work on my Samsung TV?

There can be various reasons, such as an outdated app version, network connectivity issues, or device compatibility problems. Follow the troubleshooting steps mentioned in this article to resolve the issue.

How can I update the HBO Max app on my Samsung TV?

Go to the app store on your Samsung TV, locate HBO Max, and check for any available updates. If an update is available, install it to ensure you have the latest version.

What should I do if my Samsung TV has network connectivity issues?

Restart your router, ensure your TV is within range of the Wi-Fi signal, and contact your internet service provider if the issue persists.

Can I use a streaming device with my Samsung TV to access HBO Max?

Yes, you can connect a streaming device like Roku, Apple TV, or Chromecast to your Samsung TV to access HBO Max and other streaming platforms.

Is there a cost to contact HBO Max support for troubleshooting?

No, contacting HBO Max support for troubleshooting is typically free of charge. Visit their website or reach out through email or social media for assistance.


In conclusion, encountering issues with HBO Max on your Samsung TV can be frustrating, but there are steps you can take to resolve the problem. By ensuring your app is up to date, verifying your internet connection, and performing troubleshooting steps, you can enhance your streaming experience.

If all else fails, don’t hesitate to contact HBO Max support for further assistance. Additionally, considering alternative streaming options and compatible devices can provide you with alternative sources of entertainment. Don’t let technical difficulties hinder your viewing pleasure—explore the available solutions and enjoy your favorite content hassle-free.