Use HBO Max on PS5 & Fix HBO Max Not Working Issue

Affiliate Disclaimer: SmartTvs is supported by its audience. If you purchase through links on our site, we may earn an affiliate commission at no additional cost to you.

Written by

Jason Lin
Jason Lin

Published on

All ArticlesHBO Max
Hbo Max On Ps5

The way we consume media has changed in unprecedented ways. More and more people would like to know why can’t I watch HBO Max on PS5.

Today, streaming platforms are available on Playstations, which were previously used exclusively for gaming.

Consoles have evolved over the years to diversify their system so that they can offer games, movies, music, and web browsing.

Will HBO Max Be On PS5?

Naturally, with the introduction of HBO Max on PS5, viewers have shown much approval since they can now use their Playstations to stream their favorite movies as well.

Yet, several complaints recently about HBO Max not working on PS4 and PS5. Even though HBO Max works perfectly well on the mobile version, the console version often runs into problems.

Nothing is more frustrating than coming home from a long day at work only to find that your HBO Max is not letting you stream your favorite shows and movies.

For that reason, this article will discuss how to install HBO Max on PS5 properly and how to fix common HBO Max problems when you can’t access it on your Playstations.

Besides, let’s learn how to add HBO Max to Hulu, as Hulu and HBO joined forces for a new service that offers more of the shows you love.

Part 1. How to Install and Use HBO Max on PS5?

Before we dive right into how to fix common HBO Max problems so that you can watch your beloved content, it is important that you have properly installed HBO Max on PS5.

Described below are the steps for downloading the streaming service on your Playstation.

Steps to install HBO Max on PS5:

1: First, turn on your Playstation 5 and connect it to your TV.

2: Once you have connected your PS5 with your TV, turn on your WiFi and allow access to the same on your PS5. Go to the home screen and see if it has been connected.

3: On the top of the home screen, you will notice a “Media” section beside the Games section. Click on it.

Media Menu on PS5

4: Under the Media section, click on the All apps option. This will display all the streaming services offered on the Playstation on your screen.

All Apps on PS5

5: Next, tap on the magnifying glass icon on the top of the screen to search for HBO Max on the Playstation store.

Tap on the magnifying glass icon

6: Once the search result for HBO Max appears, click on it.

7: Tap on the Download button and allow your device some time to install the streaming service.

8: After HBO Max has been downloaded, you can find it under the Media section. Open it.

Run HBO max on PS5

9: Tap on the Sign-In button. Choose between your TV provider or HBO account and enter your login ID and password.  

10: That’s it! You can now enjoy your favorite content from HBO Max on your Playstation 5.

This was the guide on how to install HBO Max on PS5. Just try it yourself now.

Part 2. Why Can’t I Watch HBO Max on PS5?

Even after properly downloading the streaming platform, many users have reported that they are unable to access the service.

There could be several reasons behind that, and while we cannot precisely know the cause behind the problem, we can pin down a few possibilities and derive a couple of solutions from them.

Listed below are a few foolproof fixes that work almost always. Turn to these solutions when your HBO Max is not working on your PS4 or PS5.

Check HBO Max Servers

When trying to figure out why HBO Max is not working on your Playstation, the first thing is to make sure that the HBO Max servers are not down.

If the servers are, in fact, down, it will invariably impact your streaming.

You can check the status of the servers for HBO Max by using any third-party website like DownDetector. It will check for you whether or not the servers are working properly.

If they are down, you cannot do much since this is a problem at the streaming platform’s end. All you can really do is wait for the servers to get back up again so that you can start enjoying your preferred content.

Check HBO Max Servers

Also read: HBO Max Not Working on Samsung TV – 10 Solutions!

Try Watching Another Show

That sounds a little strange, we are aware, but you need to know that not all shows from HBO Max are available on Playstations 4 and 5. If you are having trouble streaming the content you wish to watch, try to open some other show or movie.

This way, you can understand if the problem resides with that particular show or movie you want to stream or if you can’t access any show at all.

If you can stream other content, you will understand that the show or movie you originally wanted to watch is not available on the platform.

While this is a bummer, there isn’t anything you can do about it. On the other hand, if you cannot watch any content at all, you have to report the problem to the HBO Max team.

Re-Login to Your HBO Max Account

You could be restricted from streaming HBO Max if an internal bug corrupts your account data.

If it is indeed some bug plaguing your console, you will not be able to stream HBO Max on PS5.

However, re-logging your account often can help fix the issue as it will refresh the account, possibly obliterating any bug causing the trouble.

Follow the steps below to log out of your account and log back in:

1: Launch any web browser and log in to your HBO Max account.

2: Go to your Profile and tap on Manage Devices. Here, you will find a list of devices where you have accessed HBO Max.

3: Look for the PS4 or PS5 device and tap on the sign-out option beside it. Once you have signed out, give it time before you sign back in.

Re-Login to Your HBO Max Account

4: In order to log back into your HBO Max account from your PS4 or PS5, launch your Playstation after connecting it to your TV and go to HBO Max under the Media section. Open it.

5: Tap on the Sign-In button. Enter the login ID and password for your HBO Max account, and you will be back on your account.

Check to see if you can now watch your preferred content. If the problem still persists, there is no need to worry- let’s move on to the next solution.

Check and Reset Your Internet

Streaming content on HBO Max requires at least 5Mbps of internet bandwidth. If you have a sluggish internet connection, it could be stopping you from watching movies or shows in peace.

If you are not sure how fast or how slow your internet connection is, you can use a third-party website like, which will check your internet connection’s speed.

Check and Reset Your Internet

If your internet bandwidth is slow, you can reset your router or contact your internet service provider to check in if there is any problem causing the internet to slow down.

You can conduct another test after resetting your router to see if the connection is still slow. If it is under 5 Mbps, you have to consider upgrading your package because otherwise, it will continue to cause problems, not just with HBO Max on PS5 but on other platforms too.

Restart Router

Restart Your PS4 or PS5

It is a fact not told enough that a simple restart can always fix a vast majority of problems plaguing any system. If you are having trouble streaming HBO Max on PS4 or PS5, it could be some temporary bug that is restricting your access.

A restart could help fix the problem by reloading all the files obliterating any glitches or internal bugs inside the system. Follow the steps below to learn how to restart your PS4 or PS5.

Besides, let’s figure out how to get HBO Max on LG Smart TV.

If you have a PS4, go over the following steps to restart your system:

  1. First, please navigate to your Playstation 4’s home screen and go to the Power tab.
  2. Next, tap on the fourth option labeled Power Options.
  3. Finally, select the Restart PS4 button and click on X or O to verify your decision.
Restart Your PS4 or PS5

If you have a PS5, go over the following steps to restart your system:

  1. Take your Dual Sense Controller and press the Playstation button. This will take you to the Control Center of your PS5.
  2. You next need to scroll to your left-hand side and tap on the Power Options section.
  3. Lastly, select the Restart PS5 button and click on X or O to verify your decision.
Restart PS5

This is how you can restart your PS4 or PS5. Go back to your HBO Max on PS5 to see if the problem still persists or if it has been fixed.  

Update Your PS4 or PS5 and HBO Max

Updates are crucial for any system to run properly. Constant updates help a system address bugs and accommodate newer applications.

You could encounter issues while trying to stream your favorite movies if you have not updated your Playstations or HBO Max application. Follow the steps below.

Update PS4:

  1. Find System Software Update under your PS4’s settings.
  2. Tap on Update Now.
  3. Next, keep on following the on-screen instructions to install any available updates.
Update Your PS4

Update HBO Max on PS5:

  1. Go to Settings and find the System option.
  2. Next, access System Software and go to System Software Update and Settings.
  3. Next, follow the on-screen instructions to install any available updates.
Update PS5

Update HBO Max on PS4:

  1. Open the home screen on your PS4 and find the HBO Max application.
  2. Take your controller and hit the Options button.
  3. Tap on Check for Update and click on X or O to verify your decision.

PS5 automatically updates all the applications, so you need not do it manually.


1. Can I use HBO Max on older PlayStation consoles?

Yes, HBO Max is available on PlayStation 4 (PS4) as well as PlayStation 5 (PS5). Simply follow the installation instructions specific to your console.

2. Does using HBO Max on PS5 require a separate subscription?

No, if you already have an HBO Max subscription, you can use it on your PS5 without any additional charges. Just sign in to your existing account to access your content.

3. Why is HBO Max not working properly on my PS5?

There could be various reasons for HBO Max not working correctly on your PS5. It may be due to outdated app versions, connectivity issues, or system software problems. Try the troubleshooting steps mentioned in this article to resolve the issue.

4. Can I watch HBO Max in 4K on my PS5?

Yes, HBO Max supports 4K Ultra HD streaming on compatible devices, including the PS5. Ensure that you have a compatible TV and a stable internet connection to enjoy content in 4K resolution.

5. How often does HBO Max add new content?

HBO Max regularly updates its content library, adding new movies, TV shows, and exclusive content. The platform strives to provide a fresh and diverse selection for its subscribers.

Final Thoughts

That’s all; we have discussed getting HBO Max on PS5 or PS4 to work correctly. One of the solutions is sure to help you with your issue so that you can go back to binging your favorite movies and TV shows!