Why is Netflix Not Working on My Onn TV? An In-Depth Troubleshooting Guide

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Jason

Written by Jason Lin

Onn Tv Netflix Not Working

Struggling to stream Netflix on your Onn TV? We feel your pain. Nothing bursts the excitement bubble of cozying up to binge your favorite Netflix series faster than error messages or grainy, buffering video.

Not to worry – we’ll get to the bottom of why Netflix isn’t working and have you streaming smoothly in no time.

After troubleshooting hundreds of streaming issues over my decade in IT support, I’ve discovered most Netflix problems on Onn TVs boil down to just a few common culprits.

In this comprehensive guide, you’ll learn:

  • The top 12 reasons Netflix won’t load on Onn TVs and how to fix them
  • 6 advanced tips even specialists use to troubleshoot tricky issues
  • How to optimize Netflix streaming with just a few simple tweaks
  • When and how to reset your Onn TV to factory settings
  • FAQs on the most common Onn TV + Netflix problems

Arm yourself with snacks, patience and this trusty guide – your next Netflix binge session awaits!

I. Why Netflix Might Not Be Working on Your Onn TV

Before we dig into fixes, it helps to understand what might cause Netflix issues in the first place.

Common culprits include:

  • Poor internet connectivity
  • Outdated firmware/apps
  • HDMI or hardware issues
  • Netflix server outages
  • Account or payment problems
  • Overextended device limits
  • Outdated browsers and restricted devices
  • Temporary plugin conflicts

Pinpointing the exact cause takes some trial-and-error troubleshooting on your end.

The good news? Most Netflix problems have simple solutions – when armed with the right information.

So let’s get you back to streaming, shall we?

II. Basic Troubleshooting Steps

When Netflix isn’t working on your Onn TV, start your troubleshooting by checking off these basic fixes first:

1. Check your internet speed

At a bare minimum, Netflix recommends internet speeds of:

  • 5+ Mbps for standard definition quality
  • 25+ Mbps for ultra HD quality

To analyze your current speeds:

  • Run a Speedtest to measure download/upload rates
  • Ensure all devices are disconnected from WiFi for accurate readings
  • Contact your ISP if speeds fall below 25 Mbps
Check Your Internet Speed

Also check that your Onn TV WiFi connection is stable by toggling airplane mode on/off a few times.

2. Restart your Onn TV

Rebooting clears temporary memory caches and reconnects internet connections.

To restart:

  • Locate the power button on your Onn TV
  • Press and hold for 10+ seconds until the TV screen goes black
  • Unplug the TV power cable for 60 seconds
  • Reconnect and power back on
Unplug The TV

Give Netflix a few minutes after restarting to reload correctly.

If your Onn TV has a blinking red light or won’t turn on, reboot it by pressing and holding the power button for 10+ seconds until the TV screen goes black. Also try unplugging the TV power cable for 60 seconds.

3. Update your Netflix and Onn TV software

Like your smartphones, streaming platforms need constant software updates for optimal performance.

Update Netflix:

  • Open the App Store on your Onn TV
  • Search for and select the Netflix app
  • Click Update if new versions show as available

Update Onn TV:

  • Go to Settings > Device Preferences > About
  • Select System Update to download latest firmware
Tcl Android Tv System Update

Following updates, close and reopen Netflix to apply changes.

4. Inspect your HDMI connections

Faulty input ports or loose HDMI cables rank among the most common reasons for Netflix technical difficulties.

Make sure:

  • Cables connect snugly from TV to external devices
  • Outputs from streaming devices like Roku/Apple TV are plugged in
  • Alternate HDMI ports work properly
Tcl Tv Hdmi

Swap out cables if you notice cracked insulation or bent connectors.

5. Log out and back into Netflix

Sometimes your Netflix app loses its way and needs you to remind it who you are.

To sign out and back in:

  • Go to the Netflix app on your Onn TV
  • Using your remote, navigate and select Sign Out
  • Select your account and sign in again
Netflix Sign Out

This refreshes your credentials to rectify account-specific issues.

III. Advanced Troubleshooting Tips

Still seeing Netflix load infinitely or encountering error messages on your Onn TV?

Dig deeper into advanced troubleshooting tactics:

6. Clear your Netflix app cache

Over time, corrupted app caches prevent smooth streaming. Clearing this data forces the Netflix app to rebuild cleanly.

To wipe Netflix app cache on Onn TVs:

  • Go to Settings > Apps > Netflix > Force Stop
  • Select Clear Cache and confirm when prompted
Netflix Force Stop

Reopen Netflix afterwards to refresh dashboard.

7. Reset your home router

Like your TV, routers need an occasional reboot to sweep out glitches.

Locate your router box and:

Restart The Router

Test Netflix a few minutes after router reset completes.

8. Disable VPNs and firewalls

VPNs and firewalls add extra levels of security that can unintentionally block streaming.

To remove temporary impediments:

  • Turn off any active VPN connections
  • Toggle off any security firewalls protections
  • Retry Netflix – if streaming works, firewalls/VPNs were the issue
  • Review protection softwares blocking settings if so
Best Vpn

9. Delete then reinstall Netflix

Wiping the Netflix app completely then re-adding from scratch often remedies stubborn issues.

To delete and reinstall Netflix on Onn TVs:

  • Press the Home button on your remote
  • Highlight and select the Netflix app
  • Press Options button and select Remove Channel – confirm delete
  • Open the App Store then redownload the Netflix app
Netflix Remove Channel

Allow a few minutes for a full first-time setup afterwards.

10. Switch DNS to Google public DNS

Outdated DNS settings cause connectivity issues that disrupt streaming.

Leveraging Google’s Public DNS reroutes traffic through more reliable channels.

To enable Google Public DNS:

  • Navigate to Settings > Network > Advanced network
  • Select the Google Public DNS option and confirm changes

11. Reset alternate MAC address

Every device connecting to your network gets assigned a unique MAC address to manage traffic. But sometimes these addresses require flushing for smoother data flows.

To reset alternate MAC address on your Onn TV:

  • Go to Settings > General > Network
  • Select Reset alternate MAC address and confirm

This clears any clunky identifies hampering your streaming connectivity.

12. Temporarily disable 5Ghz network (dual band routers only)

If you stream Netflix over WiFi from dual band routers, switching temporarily to 2.4 Ghz may boost stability.

Why? 5Ghz channels offer lightening quick speeds yet poorer signal penetration through walls.

To test if this step resolves buffering:

  • Navigate router dashboard through gateway IP address
  • Locate options to disable 5Ghz network and enable 2.4Ghz only
  • Connect Onn TV to 2.4Ghz and check if Netflix streaming improves
  • Re-enable 5Ghz once stable connection confirmed
Disable 5ghz Network

IV. Optimizing Netflix on Your Onn TV

Once you squash pesky errors keeping Netflix from loading, also optimize settings for maximum streaming awesomeness:

  • Adjust video resolution so highest quality matches your interent speeds (in Netflix app Video Settings)
  • Turn off Previews like trailers which leech bandwidth (via Netflix app Preview Settings)
  • Close other apps when streaming Netflix so no processes compete for resources
  • Stop unnecessary downloads happening in background
  • Turn off Bluetooth for more WiFi bandwidth
  • Use Ethernet cable for fastest, most stable connections to prevent buffering and streaming issues on your Onn TV.
  • Upgrade Internet package if speeds fall below 25 Mbps

Tweaking these settings gives you the best viewing experience Netflix on Onn TV has to offer!

V. Factory Resetting Your Onn TV

If you’ve worked through all other troubleshooting tips but still face Netflix technical difficulties on your Onn TV, factory resetting allows for a clean slate. Locate the reset button on your Onn TV and press and hold for 10+ seconds until the TV restarts.

Word of warning – factory reset erases all settings, apps, channels and preferences configured on your TV. Back up what you want to keep before proceeding!

To factory reset:

  • Go to Settings > Device Preferences > Advanced Systems (enter passcode if prompted)
  • Select Factory Reset and choose option to erase everything
  • Confirm reset when asked
Android Tv Factory Reset

Once your Onn TV completes the reset process, reconnect to internet and reconfigure Netflix app from original setup.

VI. Key Takeaways and Preventative Measures

To summarize troubleshooting Netflix streaming problems on your Onn TV:

  • Start with simplest solutions like rebooting devices and inspecting connections
  • For system conflicts, update software and clear app caches
  • To pinpoint WiFi issues, check internet speeds and toggle VPNs/firewalls off
  • As a last resort, delete/reinstall Netflix or perform full factory resets
  • Fine tune streaming settings once working to prevent future problems

Stay ahead of potential Netflix disruptions by:

  • Periodically rebooting Onn TV and routers
  • Preserving optimal operating conditions and internet connectivity
  • Enabling automatic app updates
  • Maintaining unobstructed air vents on devices
  • Refreshing DNS settings if connectivity feels slow
  • Testing streaming speeds if visual quality declines

VII. FAQs About Netflix Issues on Onn TVs

Do you have additional questions on troubleshooting Netflix problems or optimizing streaming on Onn smart TVs?

Check if your question appears below:

Q: Why does Netflix keep buffering on my Onn TV?

A: Frequent buffering usually comes down to internet connectivity issues. Check modem and router status lights for disruptions, run internet speed tests during buffering spells, and upgrade ISP plans if speeds fall below 25 Mbps.

Q: Why does Netflix crash on my Onn TV?

A: App crashes often stem from low storage, outdated software or device overheating. Try clearing the Netflix app cache, updating Onn TV firmware, ensuring ample air circulation around TV, and closing other resource-hogging apps while streaming.

Q: Why does Netflix have sound but no picture on Onn TV?

A: This normally indicates HDMI handshake issues between devices. Confirm HDMI ports and cable connections, toggle inputs, or replace suspect HDMI cords connecting your Onn TV to rule out hardware problems.

Q: Why is Netflix not connecting to Onn TV?

A: Devices forget each other sometimes. Reboot your Onn TV and router to re-establish connections. Also delete and reinstall the Netflix app if available updates don’t resolve connectivity loss issues.

Q: Does freezing/crashing Netflix damage Onn TVs?

A: Don’t worry – the odd Netflix freeze or crash causes no permanent damage to Onn TVs. Respond by rebooting the device and app, then optimizing streaming settings to prevent recurrences. If crashes become frequent with Netflix alone, delete then re-add the streaming app as a refresh.

Can’t find your Netflix streaming question answered?

VIII. Closing Thoughts

Few things frustrate faster than settling down to binge your favorite Netflix shows only to find spinning load wheels or error messages.

Luckily most Netflix problems on Onn TVs boil down to just a handful of common culprits – bad WiFi, outdated software, account issues or device conflicts.

By methodically troubleshooting with these step-by-step fixes, you’ll rediscover the joy of uninterrupted Netflix streaming glory in no time!

Now grab the popcorn and finally take that Stranger Things cliffhanger head on!

Jason
Jason Lin
Tech enthusiast with 10+ years of experience, providing guides, reviews, and tips on Smart TVs, streaming devices, and TV apps.

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