Samsung TV Volume Stuck? Let’s Fix It!

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Written by Jason Lin

Samsung Tv Volume Stuck

You will find it annoying when your Samsung TV volume is stuck. In fact, this is a very common issue across the globe.

So, you are not alone at all if you experience such an error in your Samsung TV.

That said, you can consider this article as your guideline to fix this issue.

What Can You Do if Your Samsung Smart TV Volume Stuck?

Well, if your Samsung Smart TV Volume is stuck, you are supposed to reset the Smart Hub.

This is the very first solution you should try so that it will fix the volume-related errors.

  • First, you should go to the “Settings” button of your remote and then scroll down.
  • You can tap on the “Support” option and select “Self-Diagnosis.”
  • Select the option called “Reset Smart Hub.”
Reset Smart Hub
  • You can then enter the PIN of your Samsung TV. In this case, the default PIN is “0000“.
  • Also, the reset will get completed in 30 seconds.
  • You should wait for about 30 seconds, and then the volume option should work.

Besides, here, let’s figure out why Samsung TV turns on by itself and how to fix the Samsung TV turns on and off by itself with effective solutions.

Resetting Samsung TV’s Smart Hub

Samsung’s Smart Hub can be considered an app store for TV that can be personalized.

When you reset the Smart Hub, it deletes all of your account data and restores the default configuration. You might have to log back into your programs after this.

  • The first step is to access the Settings menu by using the remote button. Instead of the Settings key, the button called “Menu” can be used as its substitute.
  • You will be asked to enter the PIN for your TV at this point. Unless you have already changed it, this will always be “0000“. You will be able to reset the settings of your TV’s Smart Hub once you have entered the PIN. Your problem with the loudness ought to be resolved right away after doing this.
Resetting Samsung TV's Smart Hub

Regardless of what happens, proceed to the following solution and make sure that all unused applications are deleted.

If you don’t, you will notice this issue sooner or later. Needless to mention that it is a very frustrating issue. 

Also, let’s figure out what causes the Samsung TV not to connect to the WiFi issue and the top solutions to fix it quickly.

Delete Apps and Free the Memory Up

Have you finished resetting your TV’s smart hub? If that’s the case, the next thing that you need to accomplish is to delete any obsolete applications. That means the apps that you’re not now making use of. 

You need to make sure that you do this to prevent the loudness problem from occurring again!

The auto-update feature on Samsung TVs fills up all of your device memory along with downloaded apps. And it happens without your consent or knowledge. 

Basically, as a general practice, you will need to delete any applications that are not currently being utilized. That is a long-term solution.

In addition, let’s figure out the most common reasons why your Samsung TV won’t turn on and the top solutions for you to fix this issue effortlessly.

Here’s a Guide to Accomplishing This Task;

  • It’s in the “Apps” section where you’ll find the solution to this problem. Find this option in the screen’s lower left corner.
Apps on Samsung TV
  • Then, click the cogwheel in the upper right corner of your screen to access the settings. This means the option that appears like a gear.
Delete Apps and Free the Memory Up
  • To access the apps on your Samsung TV, go to the Apps menu. These features were either included when you first purchased the TV or updated automatically afterward.

Regardless of the case, you are supposed to uninstall one app after the other (obsolete ones).

You should remember that Samsung doesn’t let you delete some apps in some cases. For instance, you won’t be able to uninstall apps like Hulu, Netflix, Prime Video, and so on.

So, you don’t have to worry about that; all you need is to continue the process.

By the way, here, let’s figure out how to locate your Samsung TV power button and how to operate your TV without using a remote controller.

Use Only One Remote

Some users experience Samsung Smart TV volume stuck as a result of using more than one remote. So, it is better to use only one remote to minimize the chances of getting this error.

There are many individuals who use generic remotes to control their TVs. Such individuals often end up experiencing various issues, so you should stay away from such practices.

Users who have had this issue have said that the methods outlined above have helped. However, the problem returned once they switched remotes. It’s unknown why this error is occurring.

But it’s likely due to interference between the generic remote devices and your Samsung TV’s remote. Stop using extra controllers immediately, and you are less likely to experience the Samsung TV volume stuck error.

Perform a Power Cycle on Samsung TV

Alternatively, you might try turning off the TV and back on to perform a soft reset. When this occurs, it usually resolves problems that only occur sometimes.

All you have to do is remove the power cord from your TV and wait for about 30 seconds. Hold down the TV’s power button for at least ten seconds before reconnecting it to the wall.

Perform a Power Cycle on Your TV

You should turn off the TV by pressing the button on the TV itself, not the remote. This discharges the TV’s power supply and triggers a soft reset. Just reconnect the TV’s power cord and turn it back on.

Perform a Factory Reset if Your Samsung Smart TV Volume Stuck

Assume that you have tried the aforementioned solutions. So, what if your Samsung TV is still experiencing volume problems or the volume is becoming stuck? In that case, it may be necessary to perform a factory reset.

This is a more permanent process than simply cycling the power and returning your TV to its previous settings. Your TV’s data and configurations will be completely wiped. This is exactly why it comes much later in the list of potential solutions.

How exactly you go about performing a factory reset on your Samsung TV can vary depending on the model.

However, in general, you should go to “Settings” and select “Support“. Or, you can select “General” (depending on the type of device).

Perform a Factory Reset if Your Samsung Smart TV Volume Stuck

Contact the Remote Support Service of Samsung

Calling the contact center of Samsung at 1-800-726-7864 is another option.

You can do this between the hours of 8 a.m. and 12 a.m. Eastern Standard Time (EST).

The good news is that they are available seven days a week. After calling them, you can explain your situation and ask for help.

  • Open the device’s menu on the TV. Then, you should go to the section called “Support.”
  • Now, you should select the option called “Remote Management.” After that, you should read the service agreements and agree to them.
Contact Remote Support Service of Samsung
  • When you see a PIN screen, you should provide the PIN number as an agent asks for it.
  • After that, the respective agent will access the faulty TV from their location. Then, they will fix the error.  

Please take note that you will require a connection to a fast and reliable internet service to do this. Otherwise, the remote team will not be able to establish a connection with your TV.

You’ll not be able to establish a connection if your television is unable to access the respective internet connection. Also, if the connection is too slow, you will have some issues if the internet connection is too slow. So, keep that in mind if you intend to fix your issues using this method.

The Above Solutions Should Fix Your Issue

Do not freak out if the volume control on your Samsung TV stops working or becomes stuck. In fact, this’s a widespread issue with a solution that is not overly complicated.

To begin, you need to reset the Smart Hub on your television. By doing this, your Smart Hub will be completely reset to its factory defaults. As a result of this process, the issue with the volume will be resolved immediately.

As a quick next step, you’ll want to head over to the settings for your apps. Then, you can remove any apps from your device that you never use. A good number of these applications come pre-installed on the Samsung TV. Also, automatic software upgrades may even include some others.

The concern is that these applications use up a considerable amount of important memory on the TV. And, if you wouldn’t clear off that memory, it’s probable that you’ll continue to experience the same issue again. So, keep that in mind.

The Last Resort is to Contact Their Remote Service

Contact Samsung TV Remote Service

Have you followed the two methods listed above and are still having issues with the volume? If so, you should consider power cycling the TV and afterward resetting it to factory settings.

Assume that all of the above methods fail. If so, you can always give the Contact Centre of Samsung a call at 1-800-726-7864 and seek help. They will access your TV through the internet and help you overcome the error.

Preventing Future Volume Issues

To prevent this issue in the future, consider the following:

Regular Updates

Keeping your TV software updated can prevent many issues, including volume problems.

Remote Control Care

Regularly clean your remote and replace the batteries to ensure it functions properly.

Proper Connection of External Devices

Make sure external devices are properly connected to your TV. Improper connections can cause various issues.


Q1: My Samsung TV volume is stuck even after replacing the batteries in the remote control. What should I do?

If the issue persists after replacing the batteries, try resetting the TV to its factory settings. Refer to the user manual or the Samsung website for instructions on how to perform a factory reset.

Q2: Can a faulty HDMI cable cause volume-related issues on a Samsung TV?

While it’s unlikely that a faulty HDMI cable directly causes volume problems, it can potentially interfere with the overall functioning of the TV. Try using a different HDMI cable or connecting the audio source directly to the TV to rule out any cable-related issues.

Q3: Why does the volume on my Samsung TV keep fluctuating on its own?

Fluctuating volume levels can be caused by the “Auto Volume” or “Sound Mode” settings. Make sure these settings are turned off and adjust the audio settings manually to prevent volume fluctuations.

Q4: Are there any known software bugs that can cause volume problems on Samsung TVs?

Software bugs can occur in any electronic device, including Samsung TVs. It’s essential to keep your TV’s firmware up to date, as manufacturers often release updates to fix known issues and improve performance.

Q5: How often should I check for firmware updates on my Samsung TV?

It’s a good practice to check for firmware updates every few months or whenever you encounter a problem with your TV. Regularly updating the firmware ensures that your TV has the latest bug fixes and enhancements.


We hope you found this information helpful! Moreover, have you managed to resolve the volume problem in another way? If so, you may kindly let us know in the comments section. Your contribution will be immensely helpful for readers who experience Samsung TV volume stuck errors.

Jason Lin
Tech enthusiast with 10+ years of experience, providing guides, reviews, and tips on Smart TVs, streaming devices, and TV apps.

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