Smarttvs

Why Is My Samsung TV Plus Not Working? 13 Fixes to Troubleshoot

January 20, 2024

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Samsung TV Plus is a free streaming service available on select Samsung smart TVs, phones, and other devices such as Roku. It offers over 100 channels covering news, sports, movies and more without needing a subscription or account. Our in-depth review of Samsung TV Plus shows how it compares favorably to other free streaming options.

But sometimes Samsung TV Plus can stop working properly and fail to load any channels. Common problems include:

  • Black screen when launching the app
  • “Couldn’t connect to Samsung TV Plus” error
  • App crashes or won’t open
  • Channels failing to load content

Don’t worry – in most cases this issue can be easily fixed with a few simple troubleshooting steps.

In this comprehensive guide, we’ll outline the top 13 solutions to try when Samsung TV Plus is not working on your Samsung smart TV, mobile device or Family Hub refrigerator.

1. Check Samsung TV Plus Server Status

As a streaming service, Samsung TV Plus relies on a connection to Samsung’s servers. Sometimes server outages can cause the app to temporarily stop working across all devices.

To check the current status, go to Samsung’s Service Status page and look under Smart TV Services.

If Samsung TV Plus does show an alert or degradation, you’ll need to wait for Samsung to resolve the issue on their end before the app will start working again. Keep checking back until full service is restored.

2. Restart Your Device

One quick first step is to simply restart your Samsung device:

On a Samsung TV:

  1. From the main menu, select Settings
  2. Select General > System Manager > Restart
Samsung Tv System Manager

On a Samsung phone/tablet:

  1. Hold down the Power button
  2. Tap Restart when prompted
Samsung Phone Restart

Once restarted, open Samsung TV Plus again to see if the issues persist. Restarting can often fix temporary glitches.

3. Check Your Internet Connection

Since Samsung TV Plus relies on streaming data from the internet, an unstable internet connection can disrupt channels from loading properly.

On your Samsung device, browse to any webpage or run a speed test. If webpages fail to load or speeds are consistently below 25mbps, this likely explains the TV Plus issues.

To fix, try:

  • Rebooting your Wi-Fi router and modem
  • Connecting via ethernet if available
  • Checking for interference from other devices
  • Calling your ISP if speeds are consistently slow
Restart The Router

Once Internet connectivity improves, Samsung TV Plus should start performing better.

4. Update the Samsung TV Plus App

An outdated version of the Samsung TV Plus app can sometimes cause issues with channels failing to load.

To check for app updates:

On a Samsung TV:

  1. From the main menu, select Settings
  2. Select Support > Software Update > Update Now
Samsung TV Update Now

On a Samsung phone/tablet:

  1. Open the Google Play Store
  2. Tap the profile icon to access My Apps & Games
  3. Under Updates, check if Samsung TV Plus has a pending update
Google Play Update App

Install any available updates for the app, then reopen to see if the problems are resolved. Updates often include bug fixes and performance improvements.

5. Update Your Device’s Firmware

Alongside app updates, an outdated firmware version can also disrupt connectivity with Samsung services like TV Plus.

So it’s also important to keep your Samsung device’s system software updated:

On a Samsung TV:

  1. From Settings, select Support
  2. Select Software Update > Update Now
Update Now Samsung Tv

Follow on-screen prompts to install any available firmware updates.

On a Samsung phone/tablet:

  1. Open Settings
  2. Select Software update > Download and install
Samsung Phone Software Update

Again, follow prompts to update to the latest Android OS version.

In some cases, you may need to update using a computer via Samsung Smart Switch or Samsung Kies.

Once firmware is up-to-date, test if TV Plus works again.

6. Delete and Reinstall the App

If Samsung TV Plus frequently crashes or fails to open, deleting and reinstalling the app can restore functionality:

On a Samsung TV:

  1. Highlight the Samsung TV Plus icon and press the down directional button on your remote
  2. Select Remove
  3. Redownload Samsung TV Plus from the Samsung TV store
Remove Samsung Tv Plus

On a Samsung phone/tablet:

  1. Touch and hold the Samsung TV Plus app icon
  2. Tap Uninstall
  3. Open the Google Play Store and reinstall Samsung TV Plus
Samsung Phone Uninstall App

This will reset app data that may have become corrupted and was causing crashes or launch issues.

7. Clear App Cache and Data

Alongside fully reinstalling, clearing the cache and app data for Samsung TV Plus can also fix certain errors:

On a Samsung TV:

  1. Highlight the Samsung TV Plus icon and press the down directional button
  2. Select Clear Cache
  3. Repeat the steps to also select Clear Data
Samsung Tv Clear Cache From Within Apps

On a Samsung phone/tablet:

  1. Open device Settings
  2. Tap Apps > Samsung TV Plus
  3. Tap Storage > Clear Cache and Clear Data
Smasung Phone Clear Cache

After clearing cache/data, reopen Samsung TV Plus to see if channel streaming issues are resolved.

8. Enable Unknown Sources (Android only)

On Android mobile devices, you may need to enable installation of apps from unknown sources for Samsung TV Plus to work properly:

  1. Open Settings
  2. Select Apps or Application Manager
  3. Tap Special Access > Install Unknown Apps
  4. Enable access for Chrome and any other necessary apps
Install Unknown Apps

With this permission enabled, test if Samsung TV Plus will now open and play channels.

9. Adjust DNS Settings

In some cases, Samsung TV Plus may fail to connect due to problems with DNS name server lookup. To rule this out, manually configure alternate DNS addresses:

On a Samsung TV:

  1. From Settings, select General > Network > Network Status
  2. Select IP Settings
  3. Set DNS Setting to Enter Manually
  4. Enter 8.8.8.8 and/or 1.1.1.1 DNS addresses
  5. Restart your TV
Samsung Tv Dns Settings

On a Samsung phone/tablet:

  1. Open Settings and tap Connections > More Network Settings
  2. Select Private DNS > enter Private DNS provider hostname
  3. Enter: dns.google or 1.1.1.1
Samsung Phone Private Dns

If TV Plus starts working after updating DNS, you can investigate more permanent fixes for DNS issues on your network.

10. Disable IPv6

Some users have reported IPv6 connectivity issues disrupting access to Samsung services. As a test, temporarily disable IPv6 support:

On Samsung TVs:

  1. From Settings, select General > Network
  2. Select Expert Settings
  3. Disable Enable IPv6
Samsung Tv Disable Ipv6

On Samsung phones/tablets

  1. Open Settings and tap Connections > More network settings
  2. Tap Network mode
  3. Set Network mode to IPv4
Samsung Phone Disable Ipv6

Re-test Samsung TV Plus functionality. If channels load correctly with IPv6 disabled, contact your ISP for help resolving IPv6 problems.

11. Reset Network Settings

Network problems are a common reason for streaming issues with apps like Samsung TV Plus. Resetting all network settings can fix misconfigurations:

On Samsung TVs:

  1. From Settings, choose General > Reset
  2. Select Reset Network Settings
Reset The Network Connection Of Your Samsung Tv 1

On Samsung phones/tablets:

  1. Open Settings
  2. Select General Management > Reset > Reset Network Settings
Samsung Phone Reset Network Settings

Once network settings are erased and reverted to defaults, set up your Wi-Fi or ethernet again and retry Samsung TV Plus.

12. Reset Your TV to Factory Settings

For recurring hardware-related problems that prevent Samsung services like TV Plus from working correctly, a full factory reset can help:

On Samsung TVs:

  1. From Settings, select General > Reset
  2. Highlight Reset to Initial Settings
  3. Enter your PIN to fully reset the TV
Samsung Tv Reset

On Samsung phones/tablets

  1. Open Settings
  2. Select General Management > Reset > Factory Data Reset
  3. Choose Reset to erase all data and reset device.
Samsung Phone Factory Data Reset

Factory resetting will erase all your custom settings and installed apps. So first back up important data you want to keep.

However, it will reinstall the original firmware which should restore full access to Samsung services.

13. Contact Samsung Support

If you still can’t get Samsung TV Plus working after trying all troubleshooting steps, it’s time to get help directly from the experts.

On a Samsung TV:

  1. From the main menu, navigate to Support
  2. Select Contact Us and choose your preferred contact method

On a mobile device:

  1. Open Settings and select About Device
  2. Tap Contact us to call, chat, email or set up a repair

Samsung support can further diagnose why Samsung TV Plus is still not working and arrange necessary hardware repairs if applicable.

Be ready to provide your full device details, Samsung TV Plus app version, what channels are impacted, troubleshooting already attempted and any exact error messages shown.

If Samsung TV Plus is still not working for you even after trying all fixes, alternative free streaming apps are available. For smart TV platforms, Pluto TV offers comparable channel options to Samsung TV Plus.

Key Takeaways

Here’s a quick summary of fixes to try when Samsung TV Plus has problems loading channels:

  • Check server status page for known outages
  • Reboot the device
  • Verify internet connectivity
  • Update Samsung TV Plus app
  • Update device firmware
  • Reinstall Samsung TV Plus app
  • Clear app cache/data
  • Adjust DNS settings
  • Disable IPv6
  • Factory reset as last resort

Following comprehensive troubleshooting steps, most issues with Samsung TV Plus not working can be resolved. But if problems continue even after factory resetting or indicate hardware failure, contact Samsung Support for warranty repairs or replacement.