“My Xfinity remote not working since yesterday. I tried various methods but had no luck so far. Can someone tell me how to fix it? Thanks in advance”.
The above is a question extracted from a help forum. You are reading this article probably because that question relates to you in some way or another. Xfinity is a brand name used by Comcast Cable Communications.
Consumer cable televisions, telephone services, internet, wireless services, etc., are services provided by this vendor.
In addition to that, they do provide different types of remotes for different TV sets. Nevertheless, we have noticed that many individuals say their Xfinity remote is not working for some reason. As per the records, the issues are related to old and new remotes.
Xfinity Remote Not Working – the Reasons Behind It
We have done a considerable amount of research about this issue. We went through various forums, and read customer reviews, user comments, etc., to get a general idea about the issue.
That is in addition to the analysis we did on the technical specifications of this product. Also, we had a good look at the strategies they used when their ‘Xfinity remote not working.’
After going through all that information, we learned that there could be multiple reasons behind this issue.
The reasons for preventing your Xfinity remote from working as expected are mentioned below. A general idea about the issue can be handy for any user before finding solutions.
Also, if you are experiencing the Xfinity XRE-03007 error on your TV, you should check out this guide.
01. An Issue with the Remote Program
After purchasing a new remote, you will have to program it, so it should work with the box. If you don’t make a connection between those two devices, the remote cannot send any command.
02. An Issue with the Device Itself or the App
In some instances, the device can malfunction, or there can be a communication issue related to the app. In that case, you will have to reset it.
And this is considered to be a common issue for both trade name remotes provided by the vendor. Also, some instances were reported where the Comcast remotes started to malfunction.
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03. The Batteries of the Device Are Dead
Interestingly, this is a common issue among those using Xfinity remote devices. The batteries on the devices can go dead at some point and stop powering the remote. As a result, it will not send any commands to the TV box even if programmed.
04. Physical Damage to the Device
Another reason behind this issue is a physical malfunction. That means your Xfinity remote can prevent from functioning properly due to physical damage. Broken hardware cannot be fixed by yourself in pretty much all cases. In that case, the only option is to replace the broken hardware.
So, those are the potential causes to consider if your ‘Xfinity remote not working.’ When it comes to fixing this issue, you should ensure a couple of things beforehand.
That means you should check if the batteries have enough power and if there is no hardware damage. After checking those two aspects, you can move to the fixes we have listed below.
Fix 1: Reset Your Remote and Program It
Have you purchased a new remote or a new TV box? If so, it is compulsory to program the remote so it will work with the TV box. However, if you have already programmed it and returned an error, you should reset and reprogram it.
In the majority of cases, resetting and reprogramming the device works. If you want to try this fix out, you can follow the steps mentioned below and get it done. Please note that the steps may vary slightly depending on the model of the Xfinity remote.
01. For XR 15 Remote
If you are using an Xfinity XR 15 remote, you should follow the steps below to fix Xfinity remote not working.
- Hold “i” and “Xfinity” buttons simultaneously.
- Now, you will see a code appearing on the TV screen.
- You should insert that code through the remote. Wait for some time to get a response.
- The TV set will ask for verification. In that case, you should press the OK button on the remote and choose “Yes.”
- You will see the steps on the TV screen now. Those instructions will tell you which buttons to press and the code.
- Then, you should press the volume key and see if it works as expected.
- If the device works, you can press OK and choose “All Set.”
Is the device already programmed or paired with a different TV? If that is the case with you, follow the steps below to get it reset.
- Press and hold both the “A” + “D” buttons on your remote.
- Then, you will see the light on the remote turn green color.
- You can then press 9 – 8 – 1.
- Then, you should program it once again with the box.
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02. For Xfinity XR 11 Remote
Here’s how to reset the Xfinity XR 11 Remote device to fix Xfinity remote not working and get it back to normal mode.
- You should press and hold the button labeled “Setup.” When you press and hold it, the red-color light will turn green.
- Once you see that, just press 9 – 8 – 1; if that code doesn’t work, you should try 9 – 9 – 1. That is because some models require that code.
- Also, you can try to reset the remote and program it once again.
- Now, press and hold the button labeled “Setup,” and you should see the red light turns green.
- Now, press the button labeled “A.”
Fix 2: Reset Your Xfinity Box If Your Xfinity Remote Is Not Working
If you have tried all the above methods & you are yet to succeed, don’t worry. There is another method to get it fixed.
In this fix, we reset your Xfinity box instead of the remote. We assume there is something wrong with the Xfinity box, and it doesn’t communicate with your remote.
Like with the remote, there are two ways to fix and reset your Xfinity box. Resetting the Xfinity remote box is easier than resetting the Xfinity remote. Mentioned below are those two options for your reference.
01. Reset It Using the Hardware Buttons
You can use the physical buttons on the Xfinity box to reset it quickly. All you have to do is to press and hold the button labeled “Reset.”
Just make sure that you hold the buttons for at least 5 seconds without leaving any space.
02. Reset the Xfinity Box Using the App
You already know a special “Xfinity My Account” app to manage your account. You can use that app to reset your Xfinity box easily. But be sure to use the “Long Reset” on the app instead of the “Short Reset.”
Q1. Why is my Xfinity remote not responding to button presses?
If your Xfinity remote is not responding to button presses, it could be due to low battery power or a connectivity issue with the Xfinity box. Start by checking the batteries and ensuring they are fresh. If the problem persists, follow the troubleshooting steps mentioned in this article.
Q2. What should I do if the power button on my Xfinity remote is not working?
If the power button on your Xfinity remote is not working, try replacing the batteries. If that doesn’t solve the issue, restart the Xfinity box and check the remote pairing. If the problem persists, consider resetting the remote and contacting Xfinity support for further assistance.
Q3. How often should I update the firmware of my Xfinity remote?
It is recommended to periodically check for firmware updates for your Xfinity remote. Firmware updates often include bug fixes and improvements that can enhance the remote’s performance and compatibility with the Xfinity box.
Q4. Can I use a universal remote with Xfinity services?
Yes, you can use a universal remote with Xfinity services. However, keep in mind that not all universal remotes may have full compatibility with Xfinity features. It’s best to consult the Xfinity website or contact their support for recommendations on compatible universal remotes.
Q5. Is there a cost for contacting Xfinity support regarding remote issues?
Xfinity support is generally available to assist customers with their remote issues free of charge. However, it’s always a good idea to check with Xfinity directly or refer to their support documentation to confirm any associated costs.
So, those are the fixes you can try if your Xfinity remote is not working. According to the experience we had, at least one of the above fixes should work.
If you have other questions about Xfinity, please let us know in the comments section below.