How to Fix an Xfinity Remote That’s Not Working: Troubleshooting Guide

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Written by Jason Lin

Xfinity Remote Not Working

Is your Xfinity remote suddenly unresponsive or failing to control your TV? As an Xfinity expert with over a decade of experience, I’ll walk you through proven troubleshooting steps to get your remote working again quickly. Whether you have an XR11, XR15, or another Xfinity model, these insider tips can resolve most common remote glitches.

Reasons Your Xfinity Remote May Stop Working

Based on extensive research analyzing customer reports and Xfinity technical specifications, an unresponsive remote usually stems from one of these core issues:

  • Remote is not properly paired/programmed with TV box
  • Device malfunction or app communication error
  • Dead or low batteries
  • Physical damage to remote hardware

Before attempting more advanced fixes, first check for any obvious physical damage and try installing fresh batteries. If problems persist, continue on to reset and reprogram the remote.

Also, if you’re experiencing other Xfinity issues like your TV being stuck on one channel or no sound coming from your Xfinity TV, we have troubleshooting guides for those problems as well.

How to Reset an Xfinity Remote

Follow these steps to reset an unresponsive Xfinity remote:

XR15 Remote Reset

For Xr 15 Remote
  1. Press and hold the “A” and “D” buttons until the remote light turns green
  2. Press 9 – 8 – 1
  3. The remote is now reset; reprogram it with the TV box

If you encounter the Xfinity XRE-03007 error on your TV during this process, check out our guide on resolving that specific issue.

XR11 Remote Reset

For Xfinity Xr 11 Remote
  1. Press and hold the “Setup” button until the red light turns green
  2. Press 9 – 8 – 1 (some models use 9 – 9 – 1)
  3. When the light flashes green twice, the remote is reset
  4. Reprogram the remote following the on-screen instructions

How to Reprogram an Xfinity Remote

Once reset, you’ll need to reprogram the remote to pair it with your TV box. The steps vary slightly by model:

Reprogram XR15 Remote

Reprogram XR15 Remote
  1. Hold the “Xfinity” and “i” buttons until a code appears on the TV screen
  2. Enter the code using the remote number buttons
  3. Press “OK” to confirm pairing
  4. Follow the on-screen instructions to complete programming

Reprogram XR11 Remote

  1. Hold the “Setup” button until the light changes from red to green
  2. Press the “Xfinity” button. The LED will flash green twice
  3. Follow the on-screen instructions to enter the displayed code and finish pairing

If resetting and reprogramming the remote didn’t resolve the issue, the problem may lie with your Xfinity TV box instead.

Resetting Your Xfinity Box to Fix Remote Issues

A malfunctioning Xfinity TV box may fail to receive remote signals properly. There are two ways to reset the device:

  1. Using the physical reset button – Press and hold the reset button on the TV box for at least 5 seconds
  2. Using the Xfinity My Account app – Open the app, choose your TV box, and select the “Restart Device” option. Be sure to use “Long Reset” for a full system refresh.

After resetting the TV box, restart your remote and re-pair it if needed. This should resolve most communication glitches between the devices.

Troubleshooting Other Remote Brands

If you’re having issues with remotes from other manufacturers, we have troubleshooting guides for several popular brands:

Xfinity Remote Troubleshooting FAQ

Q: Why is my Xfinity remote not responding?

A: An unresponsive Xfinity remote is often caused by dead batteries, improper programming, or a TV box malfunction. Try replacing the batteries first, then reset and reprogram the remote if issues continue.

Q: How do I fix an Xfinity remote power button not working?

A: First, install new batteries. If that doesn’t help, restart the TV box and re-pair the remote. Contact Xfinity support for further assistance if problems persist.

Q: Can I use a universal remote with Xfinity?

A: Yes, many universal remotes are compatible with Xfinity boxes. Refer to Xfinity’s website for a list of tested and approved models for best functionality.

Q: How often should I update my Xfinity remote firmware?

A: Check for firmware updates periodically to access the latest bug fixes and compatibility improvements. Consider enabling automatic updates if available on your remote model.

Q: Is there a charge to contact Xfinity about remote troubles?

A: No, Xfinity support is free to assist with remote troubleshooting. However, there may be costs associated with replacement or upgrading to a new remote if needed.

Key Takeaways

  • Most Xfinity remote issues stem from unpaired devices, dead batteries, or TV box malfunctions
  • First reset the remote, then reprogram it and pair it with the TV box
  • Replace remote batteries and check for firmware updates
  • Reset the Xfinity TV box itself if remote issues persist
  • Contact Xfinity support for help with unresolved remote problems

By methodically troubleshooting your Xfinity remote and TV box using the expert tips outlined above, you can quickly resolve most common issues and restore seamless streaming. If problems persist, reach out to Xfinity support for further assistance.

I hope this guide helps you get your Xfinity remote working properly again! Let me know if you have any other questions.

Jason Lin
Tech enthusiast with 10+ years of experience, providing guides, reviews, and tips on Smart TVs, streaming devices, and TV apps.

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