Have you ever settled in to watch the latest episode of The Mandalorian only to find Disney Plus crashed on your Fire TV? There are some quick troubleshooting tips to get it back up and running.
This guide will cover the top 10 fixes to try when Disney Plus stops working, including step-by-step instructions to resolve error messages, login problems, buffering issues and more in under 10 minutes.
Whether you own a Fire TV Cube, 4K Fire Stick or older Fire TV model, we’ve got you covered.
Why Is Disney Plus Not Working on My Fire TV?
Before jumping into the solutions, it helps to understand some of the common issues that can cause problems streaming Disney Plus on Fire TV devices:
- Internet Connectivity Problems – Slow Wi-Fi speeds, disconnects or network congestion can all interrupt streaming.
- App Errors – Glitches, freezes or crashes within the Disney Plus app itself.
- Device Malfunctions – An issue with the Fire TV hardware or OS preventing streaming.
- Service Outages – Server problems or maintenance at Disney Plus disrupting video playback globally.
Identifying the root cause will help guide the troubleshooting approach.
If you are having issues with Disney+ on other devices like smart TVs, see these guides on fixing problems with Disney Plus not working on Samsung TVs, Disney+ buffering on LG TVs, no sound on Roku and more.
Top 10 Ways to Fix Disney Plus Not Working on Fire TV
Follow the tips below starting from the easiest solutions first:
1. Check if Disney Plus is Having an Outage
Before troubleshooting your device or connection, visit the @DisneyPlusHelp Twitter or Downdetector Disney Plus status page to see if others are reporting widespread issues.
If the streaming service itself is experiencing an outage or undergoing maintenance, the only option is to wait it out. Most problems are resolved within an hour or two at most.
2. Restart Your Fire TV
Sometimes a quick reboot is all that’s needed to reset any software glitches. Restarting will often fix Disney Plus crashing or freezing during playback on Fire TV.
To restart, go to “Settings” -> “My Fire TV” -> “Restart” on your Fire TV homepage.
3. Check Your Internet Connection
Even with a fast internet plan, connectivity problems are a common reason for buffering errors on Disney Plus.
Run a speed test on a laptop/phone connected to the same network as your Fire TV to check for any issues.
If speeds are low, try resetting router, disabling wifi interference from other devices or using an ethernet connection instead.
4. Update Fire TV Software
Outdated firmware can sometimes prevent apps like Disney Plus working correctly.
Go to “Settings” > “My Fire TV” > “About” > “Check for Updates” to download latest Fire TV software updates.
5. Delete and Reinstall Disney Plus App
An app reinstallation can clear up software bugs or glitches that occur after a faulty update.
First fully delete the Disney Plus app from your Fire TV under “Settings” > “Applications” > “Manage Installed Applications”.
Then reinstall a fresh copy from the Amazon Appstore. Log back into your Disney Plus account.
6. Log Out and Back Into Disney Plus
Sometimes connection issues come down to your account profile struggling to reach Disney Plus servers.
Attempt logging out completely under Disney Plus “Settings” then close app and log back in from scratch.
7. Clear Disney Plus Cache and Data
Large cached data stores can slow performance. Corrupted data files may also cause random Disney Plus problems over time.
Clearing these temporary app files forces a full refresh when you relaunch.
In “Settings” > “Applications” > “Manage Installed Apps”, select Disney Plus then choose “Clear Cache” and “Clear Data”.
8. Switch Between Disney Plus Profiles
If shows aren’t loading properly or certain episodes appear missing when logged into a particular Disney Plus profile, switching to a different user account can resolve inconsistencies.
Under your avatar icon in the Disney Plus app, select “Switch Profiles” and login to another profile. Test if previously problematic titles now work correctly.
For additional Disney streaming options, you can compare Disney Now versus Disney Plus.
9. Enable Airplane Mode
As a connectivity troubleshooting test, toggle on Airplane mode on your Fire TV under Quick Settings. This will disconnect internet to isolate whether Disney Plus problems are connection-related versus another device issue.
- If Disney Plus starts working properly in offline mode, it points to a network problem.
- If issues persist without internet, it’s likely an app, software or hardware failure.
10. Factory Reset Fire TV
If you’ve tried everything else with no luck, a factory reset will wipe your Fire TV device back to default settings as a last resort.
On the Fire TV homepage open “Settings” > “My Fire TV” select “Reset to Factory Defaults”. This will erase all data and uninstall all apps.
Once the device reboots, download a fresh Disney Plus app and reconnect to wifi. Create new login credentials if needed.
If you prefer to stream Disney content directly from a smart TV, see how Disney+ performs on Apple TVs and what to do for Disney Plus not working on Apple TV.
Conclusion
That covers the top fixes to get Disney Plus working again on Fire TV models when issues arise.
First check for Disney Plus outages, then work through connectivity and app troubleshooting before factory resetting Fire TV as a last resort.
With the right restart, reinstallation or refresh Disney Plus should be back up smoothly in under 10 minutes. Then you can get back to streaming The Book of Boba Fett!
