Smarttvs

Why Disney+ Isn’t Working on Your LG Smart TV and How to Fix It

January 24, 2024

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Having trouble streaming Disney+ on your LG TV? This comprehensive troubleshooting guide will walk you through 14 fixes to get Disney Plus working again.

Key Takeaways

  • Disney+ requires LG webOS 3.0 or later, available on 2016-2023 model TVs.
  • Slow internet speeds under 5 Mbps can prevent streaming.
  • Power cycle your LG TV and router to refresh connections.
  • Update your LG TV firmware and the Disney+ app to latest versions.
  • Factory reset your LG TV to restore default settings if other fixes don’t resolve.

Is Your LG TV Compatible With Disney+?

Disney+ is supported on LG webOS 3.0 and above, available on the following model years:

✅ 2016 and newer
✅ 4K, UHD, and FHD TVs
✅ OLED, NanoCell, LED smart TVs

Disney+ requires LG webOS 3.0 or later, available on 2016-2023 model TVs. To check compatibility, head to Settings > About This TV and confirm your webOS version is 3.0 or above. If your LG TV is not compatible, streaming devices like Roku or Fire TV Stick can add Disney+ access.

Step-by-Step Fixes for Disney+ Issues on LG TV

Follow these top troubleshooting tips if Disney Plus won’t load or play on your compatible LG smart TV:

1. Power Cycle the LG TV

Start by power cycling your LG TV to refresh the software, caches and network connection:

  1. Unplug TV power cable from outlet.
  2. Press and hold power button on the TV for 60 seconds.
  3. Plug power cable back in and power on.
Unplug The TV

This soft reset often resolves app crashing, loading errors, or lagging issues.

2. Check Your Internet Speeds

Slow, unstable internet prevents buffer-free Disney+ streaming.

Run a speed test on a device connected to same network as your LG TV. Minimum speeds for HD streaming:

  • 3-4 Mbps for SD quality
  • 5-8 Mbps for HD quality

If speeds are lower, try connecting your LG TV via ethernet cable or move router closer. Contact your ISP about network issues or speed upgrades.

If you see a Disney+ black screen or have no sound on Disney Plus, try power cycling your devices. For Disney+ buffering, check your internet speeds.

3. Reset Your Home Router

Rebooting your wifi router revives internet speeds and refreshes network connections.

To properly reset the router:

  1. Unplug router and modem power cables.
  2. Wait 30 seconds.
  3. Plug power cables back in.
Restart The Router

Give modems/routers a few minutes to restart before retesting Disney+. This often resolves connectivity problems causing streaming failures or app crashes.

4. Update Your LG TV Firmware

Outdated LG webOS firmware can trigger Disney+ app issues.

Head to Settings > About This TV > Check for Updates to download latest firmware upgrades. Soft reset TV after installing.

Lg Tv Check For Updates

5. Update or Reinstall Disney+ App

Verify Disney+ app is fully updated or reinstall if possible corruption.

From LG Content Store, open Disney+ app page > Check for update > Download. If app is already updated, uninstall then redownload app from Content Store.

Lg Content Store Disney+ App

This clears any corrupted cached data that could prevent streaming.

6. Accept LG TV User Agreements

Navigating to Settings > General > About This TV > User Agreements and accepting all terms enables full smart TV functionality.

Lg Tv User Agreements

7. Check LG TV Location Settings

Inaccurate location data can block region-locked Disney+ content.

Confirm correct zip code is entered in Settings > General > System > Location on your LG TV.

Lg Tv Location

8. Disable VPN Connection

Disney+ attempts to block streaming over VPN connections.

Temporarily disconnect from any active VPN service on your network to test if this is causing Disney+ difficulties on your LG TV.

Best Vpn

9. Test Disney+ on Another Device

Determine if the issue stems from your LG TV or a wider outage.

Try accessing Disney+ through game consoles, streaming devices, laptops or phones connected to same home network. If problems persist on other devices too, there may be a service disruption in your area or Disney+ login errors.

Check DownDetector for reported problems from other Disney+ subscribers in your region. Contact @DisneyPlusCS if outage seems larger scale.

10. Factory Reset Your LG Smart TV

If you still can’t get Disney+ working after other troubleshooting, factory reset your LG TV as a last resort fix for software glitches.

Go to Settings > General > Reset to Initial Settings. This erases all custom settings, apps and data. You’ll have to reinput WiFi passwords, app logins and preferences.

Reset To Initial Settings

11. Contact LG or Disney+ Support

For ongoing Disney+ issues after trying these DIY fixes, reach out to the experts:

Provide your LG TV model number, Disney+ account email, and detailed issue description. They can investigate and resolve more complex cases related to changing languages on Disney+ or reviewing Disney+ viewing history.

Alternative: Stream Disney+ via External Devices

If compatible LG TV troubleshooting fails, plug in external streaming devices as a workaround. Disney+ apps on Roku, Fire sticks, Apple TV or game consoles all beam the video feed to display on your TV via HDMI input.

Consider upgrading older unsupported LG TV models for the best smart functionality. But streaming sticks conveniently add app access without replacing the TV itself.

Disney+ Not Working on LG TV? Keep Trying These Fixes

Don’t lose hope if Disney Plus won’t cooperate on your LG smart television. Methodically trying these 14 troubleshooting tips should get streaming operational again without waiting for external tech assistance.

Start by resetting network connections and power cycling devices. Update firmware, reinstall apps and double check location/VPN settings next. For stubborn issues, factory reset the TV or tap into Disney+ support teams.

With some strategic patience and testing, you’ll be streaming Star Wars, Marvel and more from Disney+ on your LG TV again soon!