[FIXED] TVQ-Details-Menu-100 Error on Netflix

December 2, 2023

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Don’t get distressed if you are a Netflix user and have encountered a TVQ-Details-Menu-100 error. There are solutions to fix this error, and let’s learn them by reading this article. We have made them as simple as possible.

Some Netflix viewers are receiving the TVQ-Details-Menu-100 error. This issue is known to exist on all the Windows versions and with several Smart TV OS. 

After analyzing this particular problem, it comes out that it has plenty of culprits behind this error. That said, let’s learn that may be accountable for the emergence of this error number.

Here’s a selection of potential factors that could be behind this error. After that, we can learn how to fix the error code TVQ-PM-100

TVQ-Details-Menu-100 Error on Netflix

Reasons for TVQ-Details-Menu-100 Error on Netflix

● A Glitch in the Netflix App Itself

Netflix may malfunction on a wide range of devices. For instance, devices like Fire TV, Blu-ray players, set-top boxes, Smart TVs, and Roku experience this error.

Performing a power cycle on the device, you’re streaming from will remove Netflix data kept between startups.

● The Netflix App is Forced to Play with Surround Sound

Are you experiencing this issue when streaming Netflix video on your Shield TV unit?

It’s most likely a sound issue. Make sure that the Surround settings are set to Automatic.

● A Glitch in Your Fire Stick TV

Are you using a Fire TV Stick? If so, you may be a victim of this error which is pretty constant among many other users. If that’s the case, resetting the device to its factory settings is the solution.

On top of that, you should reinstall the Netflix app. That’s the only option to get rid of the issue if it’s related to your Fire Stick TV.

● Your Bravia Firmware is Outdated

Are you experiencing a TVQ-Details-Menu-100 error on your Sony Bravia TV unit? If so, you can fix the error with a firmware update. A firmware update is a solution to address many different errors in any smart device.

Also, it is proven as a very successful method to overcome this error, according to many users.

PS: if you are experiencing the issue of Netflix not working on TV, here are the top solutions.

Solutions to Fix Netflix Error TVQ-Details-Menu-100

Method 1: Perform a Power Cycle on the Device

As many experts suggest, this error indicates an issue with the data saved on the device. If this is the case, you can quickly resolve this error by power cycling the streaming device.

Here are some tips to help you power cycle the device you’re using to watch Netflix videos.

A: Performing a Power Cycle on Your Fire TV/Stick

Here’s what you should do to perform a power cycle on your Fire TV/Stick

Performing a Power-Cycle on Your Fire TV/Stick
  • To begin, close your Netflix app. After that, disconnect the respective device from its power source.
  • It would help if you waited for a minute, at the least. This will drain the electricity stored in the device’s capacitors.
  • Now, you should reconnect the Fire TV/Stick once again to its power outlet. Switch the device on as you would normally do.
  • Now, try to stream a video through Netflix. Probably, the TVQ-Details-Menu-100 error is gone by now.

B:  Power-Cycle the Set-Top Box

Some users use set-top boxes. In this case, you only need to unplug your device from its power source. Then, wait for 2 minutes at the least. That will ensure that the stored electricity in the device’s capacitors is adequately drained.

Power-Cycle the Set-Top Box

Please note that set-top boxes tend to store considerable energy in their capacitors. Therefore, we recommend our readers wait for 5 minutes before plugging it back.

  • After 5 minutes, you should provide the power supply, and your set-top box will restart.
  • Now, you should open your Netflix app to fix the issue properly.

C: Power Cycle Your Blu-ray Player

If you are a Blu-ray player user, here’s how to perform a power cycle. Let’s go ahead and learn those steps.

  • First, you should unplug your Blu-ray player from its power source. In this case, you should wait at least one minute before switching it back.
  • After that, you can press your Blu-ray device’s power button and hold it to discharge it.
Power-Cycle Your Blu-ray Player
  • However, if there’s no power button found on the device, you should leave the device unplugged for longer. In this case, you can leave it for at least three minutes.
  • After spending that period, you can plug the device again. Then, you should begin the startup process.
  • Once the Blu-ray player starts, you can try your Netflix app again. Then, you should see if the issue is fixed correctly.

D: Perform a Power Cycle on the Smart TV

Now, let’s take a look at the steps to follow if you want to power-cycle your Smart TV. This will fix the TVQ-Details-Menu-100 error.

  • First, you should turn your Smart TV off. After that, you should unplug the same from its power outlet. Then, it would be best if you waited at least a minute. The longer, the better!
  • Then, you should press your Tv’s power button and hold it for 5 seconds. That will discharge the capacitors of the unit.
  • This process will clear the potential OS data preserved within the startup.
  • Now, you can plug in the device once again. After that, you can turn the device on to start new streaming. Check if the TVQ-Details-Menu-100 error is prevailing.

E: Perform a Power Cycle on the Roku Device

Below are the steps you should follow to perform power recycling on your Roku.

  • Just like with the other devices, you need to unplug the device from its power source. In this case, waiting 10 seconds will be enough.
  • After that, you should plug the device in. Press any of the buttons on your Roku remote.
Perform a Power-Cycle on the Roku Device
  • After that, you should wait a minute and complete the startup process.
  • Now, you can start to stream a Netflix video again. Then, you can check if the TVQ-Details-Menu-100 error is prevailing.  

You can follow the methods below if the issue still exists after power cycling.

Method 2: Change Surround Sounds into Automatic Mode

A Netflix feeds on an Nvidia Shield will likely result in this problem. That is because the device is trying to push surround sound in an area that doesn’t make sense. Using a USB DAC to connect to a receiver (non-DMI) may be the most common cause of this problem.

Many Nvidia Shield TV customers have been experiencing the same issue on many occasions. Most of them have stated that they could repair it by changing its Surround option. They changed it to Automatic from Always in the “Advanced Sound Settings” menu. 

Some individuals who use Nvidia Shield TV have found a workaround for this problem by selecting Normal 2.1. That is, instead of its Default 5.1 setting in the Audio and Subtitles menu. After that, you can try to stream content from Netflix.

Mentioned below is how to do it.

  • First, you should go to “Settings” at the top of its screen.
Nvidia Shield TV Settings
  • After accessing “Settings,” go to “Device Preferences.” Then, you should choose the option called “Display & Sound.”
Device Preferences on Settings
Display & Sound Settings
  • After that, you should scroll down to find “Advanced Sound Settings.”
Change Surround Sounds into Automatic Mode
  • Afterward, go to Surround and change its values to “Automatic.” Then, you can save those changes.
  • Restart Shield TV. For many individuals, this should fix the TVQ-Details-Menu-100 error.

You can move down and try the next solution if that does not work.

Method 3: Reset Fire Stick to Its Factory Settings

Mentioned below is how to reset Fire Stick in factory settings.

  • First, go to the main dashboard of the Amazon Fire Stick. You can use the menu on the screen and access “Settings.”
  • After that, choose the option called “My Fire TV.”
  • Then, in “My Fire TV,” you should scroll down to choose “Reset to Factory Defaults.”
Reset Fire Stick to Its Factory Settings
  • Then, you will reach a confirmation window. All you need now is to hit the “Reset” button. Then, you can see a message confirming the action of resetting.
Reset to Factory Defaults

It’s mandatory to keep the device plugged in when resetting is happening. In general, you will be able to get it done within 4 minutes or so.

  • After the factory resetting process, you can reinstall Netflix. After that, you can check if the TVQ-Details-Menu-100 error persists. You can consider following the next solution if you still experience the same error.

Method 4: Update Firmware on Your Sony Bravia TV

Are you having trouble watching Netflix on your Sony Bravia TV? If so, it is likely because of a TV software bug.

You may be able to force an Android TV to upgrade itself to the most recent firmware. The good news is that Android TV’s Settings menu makes it easy to accomplish this.

If you don’t know how to do that, follow the steps below. So, let’s go ahead & follow those steps.

  • Like most users, you might have a remote that comes with a Help button. If so, press it and bring the help menu. But if you don’t have this option, you can use the “Settings” option and select “Help.” That will bring the help menu up.
Update Firmware on Your Sony Bravia TV
  • After accessing its help menu, you can go to the “System Software Update” option. It is found in the menu called “Top Support Solutions.”
  • In the context menu, choose “Check for a system software update.” After that, you should wait for the Software Update to take place.
Check a System Software Update
  • If there’s a new update, you can follow the instructions on the screen. After that, you can complete the latest firmware update. Once you have done that, go for a restart.
  • Once the firmware installation is completed successfully, you can try it. That means you can try to open your Netflix app again to confirm if the issue is resolved.


Q1: How do I know if my internet connection is causing the TVQ-Details-Menu-100 error?

A: If you experience slow loading times or interruptions while streaming content on Netflix, there’s a possibility that your internet connection is the culprit. Consider running an internet speed test to check your connection’s performance.

Q2: Can I fix the TVQ-Details-Menu-100 error by reinstalling the Netflix app?

A: Reinstalling the Netflix app can potentially resolve the error if it is caused by app-related issues. However, make sure to clear the app’s cache and data before reinstalling it to ensure a fresh installation.

Q3: Does the TVQ-Details-Menu-100 error occur on all devices?

A: The TVQ-Details-Menu-100 error can occur on various devices, including smart TVs, streaming devices, gaming consoles, and mobile devices. However, the troubleshooting steps may vary slightly depending on the device you’re using.

Q4: Are VPNs and proxies always incompatible with Netflix?

A: While VPNs and proxies can be useful for accessing region-restricted content on Netflix, they can sometimes interfere with the app’s normal functionality. It’s best to disable them temporarily when troubleshooting errors like the TVQ-Details-Menu-100 error.

Q5: How long does it usually take to resolve the TVQ-Details-Menu-100 error?

A: The time it takes to resolve the TVQ-Details-Menu-100 error can vary depending on the cause and the troubleshooting steps taken. In most cases, following the recommended steps should help resolve the issue within a few minutes to an hour.


We believe at least one of the above methods will fix the TVQ-Details-Menu-100 error. Which method worked for you? Or do you know any other ways to fix this error? Please let us know.